Refund Policy
Refunds
The Learning Team places great importance on protecting fees paid in advance and maintains a fair and reasonable refund policy. Prior to enrolment or the commencement of training and assessment (whichever comes first), The Learning Team provides information that outlines the student’s rights as a consumer. This includes any applicable statutory cooling-off period (if applicable) and the student’s right to obtain a refund in certain circumstances, such as the early termination of the arrangement or if The Learning Team fails to provide the agreed-upon services. All refunds must be requested in writing and outline the reasons for the request and emailed to suppport@tlt.edu.au.
TLT’s refund policy reflects our online delivery model. The meaningful measure of whether a course has commenced is not a calendar date but whether you have accessed your course content through the LMS. A 7-day cooling-off period applies from the date your enrolment is confirmed, during which you may request a full refund regardless of portal access. After 7 days or after you log into the LMS, whichever comes first, refunds are assessed on a case-by-case basis according to the content you have accessed.
Situation | Refund entitlement |
Within 7 days of enrolment confirmation AND student has NOT logged into the LMS | Full refund minus $150 non-refundable enrolment administration fee |
After 7 days OR after portal access — whichever comes first — no units completed | Case-by-case review. Any approved refund minus $150 enrolment fee. TLT may offer a course extension in lieu of monetary refund. |
After portal access — units completed | No monetary refund. TLT may offer a 3-month extension in lieu where exceptional circumstances apply. |
Other Fees – Fee for Service and Corporate Clients
Enrolment fee
Non refundable $150 enrolment administration fee as part of the total course fee.
Withdrawal fee
No withdrawal fee is applicable.
Re-submit fee
No re-submit fee applies up to three submissions.
Re-assessment fee
No re-assessment fee applies up to three submissions.
Produce partial completion statement of attainment.
No fee applies to produce a statement of attainment when the student has partially completed the training program and must withdraw.
Re-print certification
Students receive a digital copy of the testamur when assessed as Competent. Where the student requests a hard copy of their testamur to be posted there is a fee of AU$75.00. Testamur will be posted to student via Registered Post within 2 weeks of the payment received.
Extension fee
Students may request an extension of time on their course duration. A fair fee will be determined upon request based on the student requirements.
Licensing, legislative, regulatory or certification requirements apply to real estate practices in all states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Successful completion of CPP41419 Certificate IV in Real Estate Practice is part of the licensing requirement in Queensland.
Full details are available from the Queensland Government website.
Successful completion of unit of competency CPPREP5010 Manage operational finances in the property industry is part of the licensing requirement in Queensland.
Each of our trainers is an industry professional with formal academic qualifications backed by ‘hands on’ industry experience. The Learning Team sets the highest standards for training delivery, presentation and assessment. You’ll enjoy learning from the best.
We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.
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